Terms of Service

Last updated: [14/07/2025]

Acceptance of Terms

By using the Starlight Family website, you agree to the terms outlined in this document. If you do not agree to any part of these terms, please do not use the website or any of its services.

Products and Services

All content offered on this site is intended for personal, non-commercial use. You may not copy, reuse, distribute, or publicly share any of our content or materials without prior written permission.

Account Registration

Some services may require creating an account. By registering, you agree to provide accurate and up-to-date information, to update it when necessary, and to keep your login credentials private. You are responsible for all activity on your account. Using another person’s account or creating multiple accounts without permission is not allowed.

Exclusive Membership Content

Any exclusive content provided through membership or purchase is for your personal use only. Sharing, reposting, or redistributing this content publicly or privately is strictly prohibited.

Unreachable Customer Policy

You are responsible for providing accurate and reachable contact information. If we’re unable to reach you within 3 days of trying, your order will be marked as unclaimed. If the order is still eligible for fulfillment, you will be responsible for any return or re-delivery costs. Orders left unclaimed for more than 30 days may be discarded or donated. No refunds will be issued in such cases.

Delivery Responsibility

Once an item has been shipped, we are not responsible for delivery issues resulting from incorrect or unreachable contact information. If a package is returned or held by the courier, the customer is responsible for any additional fees for re-delivery or return. No refunds will be issued for unclaimed or failed deliveries due to these reasons.

Currency Conversion Disclaimer

All payments on our website are processed in GBP (British Pounds), which is the store’s default currency. Currency conversions displayed on the site are estimates and may involve rounding. We cannot guarantee the accuracy of the conversion rates shown. Your bank or card provider may apply additional charges, and the final amount charged in your local currency may differ. Subscription renewals will also be billed in GBP, and the amount in your local currency may vary based on the exchange rate at the time of each renewal. By using the site, you agree to these conditions.

Refund Policy

All purchases are final and non-refundable. Please review your order carefully before completing your purchase. If you believe you placed an order by mistake or during a moment of confusion, contact us immediately and explain your situation. We will review your request and let you know if a refund is possible. If a refund is approved, 90% of the payment will be refunded, with the remaining 10% retained to cover transaction and platform fees.

Intellectual Property

All content, design elements, videos, artwork, and text on this site are the exclusive property of Starlight Family and its licensors. These materials may not be used, copied, or distributed without prior written permission.

Account Termination

We reserve the right to suspend or terminate any account that violates these terms. You may also discontinue using the site at any time, which will serve as a termination of your account.

Limitation of Liability

Starlight Family is not liable for any indirect or consequential damages that arise from using this site, nor for unauthorized access to your personal data. We are not responsible for bugs, errors, or interruptions in service. Your use of the site is entirely at your own risk.

Disclaimer

The site and its services are provided ā€œas is.ā€ While we do our best to offer a smooth and reliable experience, we do not guarantee that the site will be free of errors or uninterrupted, or that it will meet all expectations.